Montserrat is committed to providing a quality health service and positive patient outcomes as well as adopting principles and practices that eliminate reduce and manage risk across our organisation.
To achieve this Montserrat Day Hospitals has developed a Quality Management Plan which meets the internationally recognised health care standard AS/NZS ISO 9001:2016 and the National Safety and Quality Health Service Standards Health Services Accreditation.
Since the release of this standard in the 1980s, AS/NZS ISO 900: QMS has become the most used and published standard in the world. In Australia, an increasing number of Health Regulators, or Funding Providers are accepting AS/NZS ISO 900: QMS (incorporating the CSSQH) as a tool to demonstrate sound management practice and patient outcomes.
In essence, ISO9001 Certification reflects an Organisation’s commitment to quality, leadership, systems and the sound and stable processes which can deliver consistently safe and expected patient outcomes.
Montserrat Day Hospitals are accredited under these standards until 2021.
A feature of the accreditation process is regular inspections and reviews. As such, on-site inspections were completed at each of the Montserrat sites in early 2018.
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