Key People

Key Management

Ben Korst, CEO B Com (UQ)

Ben Korst has been the CEO at Montserrat since 2010. After studying at the University of Queensland, Ben commenced his career with Ernst & Young in Corporate Finance – Restructuring, before moving into the Mergers & Acquisitions team.

He then went on to work as the Financial Controller at BSM Steel in Brisbane for 3 years before executing the sale of the business to Hills Industries Limited. Ben remained as the General Manager of their private investment vehicles which included large-scale industrial property development. Ben then spent 4 years working as the Managing Director of Informa Australia Pty Ltd (a division of Informa UK PLC), before moving back to Brisbane from Melbourne to take up a role at Montserrat.

Shane Kosanic, CFO B Com (UQ) CA

Shane is a highly experienced executive with more than 19 years’ experience including the past 12 years leading the finance and operation teams both in Australia & Internationally.

Shane has significant technical financial and commercial acumen having direct experience in international and domestic taxation issues, transfer pricing, operations, controls, pricing and costings. Prior to joining Montserrat, Shane worked for 6 years as CFO in a global safety consulting business which delivered its products & services in approximately 25 countries. Previous to this role, Shane was CFO for a large Australian-based software solution organization which developed & supported mid-level sized businesses.

Trish Mukauskas BNS, RN, Director of Clinical Services

Trish Mukauskas has 35 years’ experience in the health care system with extensive experience as a Registered Nurse with her field of expertise being the peri-operative environment. Over the previous 15 years, Trish has steered her career in the direction of clinical management within the private health care sector.

Trish has a focus on people to facilitate organizational change and positive culture and works to provide clear strategic leadership to drive staff.

Trish has a special interest in staff professional development and retention, resource management, planning and implementation of quality and patient satisfaction initiatives, ensuring positive clinical patient outcomes.

Nadine Carlson Business Manager – North Lakes

Nadine is a founding employee at North Lakes Day Hospital and has over 20 years of experience in various health care facilities.

Nadine has a strong focus on developing business growth at North Lakes Day Hospital and has managed the addition and set up of many new Specialities over the past 5 years.

Nadine has successfully guided the Hospital through accreditation processes and continues to maintain high standards of quality care to ensure all 10 Queensland Health Standards are complied with at all times.

Lauren Heggie Clinical Business Manager - Samford Road Day Hospital and Indooroopilly Day Hospital BN

Lauren Heggie began work in the health industry in 2002 where her passion for high-level patient care has led to a successful career focused within the Perioperative specialty.

Starting in 2007 as an Assistant-In-Nursing within one of Australia’s largest hospital groups and working her way up through all core perioperative roles, she chose to specialize in Anaesthetic and Recovery Nursing.

Driving her career toward Perioperative Nursing Management, Lauren commenced her Masters in Nursing (Anaesthetics & Recovery) in 2012 and has enjoyed working in her role as Clinical Business Manager of Samford Road Day Hospital since 2016.

Lauren’s experience within a variety of clinical teams has led her to believe a positive workplace, delivering high quality patient care and premium customer service is core to successful health care delivery.

From October 2017 Lauren has also expanded her role to include Clinical Business Manager of Indooroopilly Day Hospital as it prepares to move into Westside Private Hospital in under 12 months time.

Nadia McCarthy Business Manager Corporate Service B Psych & B Crim

Nadia has been with the Montserrat Group for a number of years beginning initially in the Call Centre and moving up within the company to her current role of Business Manager. This variation in her role has allowed Nadia a wide view of the daily operations of the business which in turn allows her to influence change across the business to ensure staffing & patient efficiencies are possible.

Nadia has a strong focus on the daily running of the hospitals and building efficiencies in this area, as well as developing customer service skills in the administrative staff and working on projects as the Montserrat Group expands.

Gayle Dowsett Business Manager

Joining the Sunshine Coast team in 2001, Gayle has over 30 years’ experience in Medical Administration across various clinical specialities.

With a broad skill-set and a strong understanding of the Private Healthcare sector, Gayle has a focus on ensuring positive patient experiences, whilst meeting quality outcomes and legislative requirements.  Gayle has been one of the key players in planning and integrating quality processes, guiding the Clinic through accreditation and ensuring ongoing compliance to National Health Care Standards.

With the assistance of an amazing administration team, Gayle overseas the administrative and business development operations of the day-hospital and on-site consulting clinic, providing support to a team of Specialist Clinicians and Allied Health Care Providers.

Ken Hilliard Business Development Manager B Med Sc

Ken has over 17 years’ experience in the medical industry and brings a natural leadership and a strong understanding of the Private healthcare sector to his position as Business Development Manager at Montserrat Hospitals.

Prior to joining Montserrat Ken held a number of senior positions and has experience in Hospitals, cancer services, Pathology and Radiology.  Ken believes in relationship building with a strong focus on strategic planning and positive marketing outcomes. He has a passion for creating partnerships with doctors who are looking at entering the private space and experience in Doctor recruitment, marketing, promotions and hospital Mergers & Acquisitions.

Giselle Latta Quality Systems Coordinator BHSc (Hons), Dip PM

Giselle Latta has 28 years’ experience in the health care system working in both the public and private sectors as a Registered Nurse for 15 years specialising in Gynaecology and Womens’ Health, before moving into Education and Project Management.   For the last 8 years Giselle has followed her passion into Quality, Risk and Compliance and has successfully coordinated quality, audit and compliance programs across public and private hospitals.

Giselle has presented at national and international conferences and has been published in reputable health journals, having also completed further studies in Project and Risk Management, Training, Assessment and Internal Auditing of Quality Management Systems.

Giselle has special interests in developing effective and reliable quality processes involving audit, compliance management, quality improvement, staff education and policy development.   Giselle has a strong focus on engaging and equipping people to translate quality activities and improvements into everyday health care provision.

Fiona Cooper Fiona Cooper, Regional Manager WA MHlthAdmin (Curtin)

Fiona is the Regional Manager – Western Australia and CEO of our Bunbury facility. Assisting in hospital developments in WA, Fiona is currently managing the development of the new Albany Day Hospital.

Fiona’s career history includes senior management in health services where she has a record of achieving maximum efficiency in both city and rural settings, at strategic, financial and operational levels.

Bringing personal values of integrity, respect and compassion Fiona has lead organisations through growth and change in management roles as General Manager, Quality, Information and Performance Manager, Corporate Manager and Client Services Manager. She has been an integral member of Executive Committees, Risk and Management Committees, Medical Advisory Committees and has been an active member of industry peer networks and associations.

Debbie Harrison Clinical Business Manager Oxford Day Surgery

Debbie has 34 years experience in the Health Care environment, both in the UK and Australia, primarily focused in the Intensive and Cardiac Care areas. Debbie has been working in senior management/ executive roles for the last 18 years.

Debbie has a strong focus in the personal development of the members of her team to reach their career potentials and develop in the workplace.

Advisory Board

David Brand B Pharm (UQ) MPS

After completing his pre-registration year at the Wesley Pharmacy, David spent 12 months as a locum pharmacy manager, mainly working for the well-known and respected Malouf Group of Pharmacies.

Through his role as operations managers of one of Australia’s largest private hospital pharmacy groups, David has well-developed insight into the Private Health Industry.

He has assisted in health fund contract negotiations for nearly 20 years and has a demonstrated track record of project completion best illustrated by the building and licensing of Australia’s first 100% Australian-owned and operated TGA licensed Chemotherapy Compounding facility.

Through his involvement with the Professionals for Safe Cancer Treatment, he has firsthand experience in successfully lobbying the Department of Health and Ageing.

Dr Glen Richards BVSc (Hons)

Dr Glen Richards is the founding Managing Director of Greencross and was a co-founder and Director of Mammoth Pet Holdings Pty Ltd (Petbarn) before it merged with Greencross.

Since moving from an executive role, Glen spends his time as a professional investor, mentor and director with a number of companies. As well as being on the board of ASX listed companies Greencross, 1300Smiles and Regeneus, his favourite area of interest in helping to scale up health and allied health companies. He is actively involved with Montserrat Day Hospital, SmartClinics medical centres and myFootDr and Balance Podiatry Clinics.

Glen continue to help foster early stage businesses including his Shark Tank investments through active mentoring, investing and strategic planning sessions. He regularly does public appearances and speaking engagements in the business community to share his scaling up story and his V4P message (Vision, Planning, People, Patience, Passion).

Ross Hayward CPA MAICD

Ross gained his Accounting Qualifications while working at Ernst & Young.

In 2004 Ross joined the family business, Premium Funding, and he is currently the Director. The business has grown to the largest privately owned insurance premium funding business in Australia. Writing loans to more than 40,000 businesses annually through a network of over 1,000 insurance brokers. The business has diversified to become a full service financial services business incorporating professional fee funding, factoring and business loans.

Ross is also co-founder of 50/50 Foundation Australia Ltd – a charity which raises money for children’s charities at the Brisbane Broncos home games. In addition to the above, Ross is also heavily involved in numerous other businesses across various industries. He has served as Director in many of these.

Matthew Brand B Com (UQ) BEcon (UQ) ASA

Matthew’s professional career commenced with Brisbane mid-tier accounting firm Johnston Rourke (now Pitcher Partners)  in 1995.

Following stints as a contract accountant in Australia Post , Brisbane City Council and QCT Resources, Matthew joined The Wesley Pharmacy as Business Manager in 2000.

Currently Wesley Group CFO, controlling the finances of 12 pharmacies, a national pharmaceutical and medical consumable wholesaler and various family entities.


Dr. Peter Stephenson ( Chairman, Gastroenterologist (Retired) )

Montserrat Day Hospitals was the vision of Dr. Stephenson who has been a specialist physician since 1972 and a registered Gastroenterologist since 1978 when he went into private practice. During Montserrat’s history, Peter became Executive Director of Montserrat Day Hospitals in May 2006 and then Chairman until 2015. Peter has been retired for a number of years now.

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