Our Clinics

For more than 25 years, Montserrat Medical Services has provided expert care for patients needing gastrointestinal and general surgery services. Our experienced specialists, compassionate nursing staff and dedicated administration team work together to deliver high-quality, patient-centred care.

We proudly operate clinics across Queensland with locations in Brisbane and Bundaberg. Whether you’re visiting us for a routine procedure or require more complex treatment, you can expect the highest level of support and clinical excellence at every stage of your care.

Our model of care

At Montserrat, we believe healthcare should always feel personal. Our focus is on creating treatment plans that reflect your individual needs and circumstances, so you feel informed and confident in the decisions made about your health, while being respected and supported at every stage. As a team we are passionate about:

Personalised Care

It is an honour to care for our patients, and in doing so we uphold the strongest moral and ethical principles. Our integrated approach means that each patient receives personalised care tailored to their unique and specific needs.

Time and Communication

We believe in giving patients timely access to the care they need to feel heard, informed and supported. Our patient services team is available by phone and email Monday to Friday to assist with any questions or concerns. We take care to communicate clearly and in a timely manner – both with you and with your wider care team, including your GP, so that your treatment is seamless and coordinated.

Collaboration and Innovation

Many of our doctors play a pivotal role in the broader medical community by serving on hospital Medical Advisory Committees. Through their leadership, they shape policies that significantly enhance patient care and drive continuous improvement across the health sector. It’s a collaborative and forward-thinking mindset that extends into our clinics, where we work as a team to deliver safe and effective care.

Best Practice

Our practice is at the forefront of advancements in gastroenterology, bowel cancer screening, general surgery, and skin lesion surgery. Our specialists actively participate in international conferences, clinical research, professional development courses, and teaching.

Respect

With over two decades of experience in gastroenterology and general surgery, Montserrat has earned the respect of referring doctors and healthcare professionals. We are equally committed to respecting every individual who comes through our doors. Whether you’re visiting us for a routine procedure or require complex care, you’ll be supported with warmth and dignity.

Personalised Care

It is an honour to care for our patients, and in doing so we uphold the strongest moral and ethical principles. Our integrated approach means that each patient receives personalised care tailored to their unique and specific needs.

Time and Communication

We believe in giving patients timely access to the care they need to feel heard, informed and supported. Our patient services team is available by phone and email Monday to Friday to assist with any questions or concerns. We take care to communicate clearly and in a timely manner – both with you and with your wider care team, including your GP, so that your treatment is seamless and coordinated.

Collaboration and Innovation

Many of our doctors play a pivotal role in the broader medical community by serving on hospital Medical Advisory Committees. Through their leadership, they shape policies that significantly enhance patient care and drive continuous improvement across the health sector. It’s a collaborative and forward-thinking mindset that extends into our clinics, where we work as a team to deliver safe and effective care.

Best Practice

Our practice is at the forefront of advancements in gastroenterology, bowel cancer screening, general surgery, and skin lesion surgery. Our specialists actively participate in international conferences, clinical research, professional development courses, and teaching.

Respect

With over two decades of experience in gastroenterology and general surgery, Montserrat has earned the respect of referring doctors and healthcare professionals. We are equally committed to respecting every individual who comes through our doors. Whether you’re visiting us for a routine procedure or require complex care, you’ll be supported with warmth and dignity.

Our Volunteer Work

We believe that getting quality healthcare should extend beyond borders. That’s why every year, our specialists give their time and expertise to support less-privileged communities through their involvement with ANZGITA (the Australia & New Zealand Gastroenterology International Training Association).

In 2024, two of our gastroenterologists and Medical Advisory Committee Chairs, Dr Mark Norrie and Dr Cliona Maguire, travelled to Honiara in the Solomon Islands to volunteer with ANZGITA. Working alongside a team of experienced endoscopy nursing specialists, they delivered practical training and clinical support to local medical staff, helping to build local capabilities in gastroenterological care.

Their time in Honiara gave them a firsthand understanding of the challenges facing healthcare professionals in resource-limited environments – where air-conditioning, pathology services and modern infrastructure are not guaranteed, and diseases uncommon in Australia are encountered daily. Despite these obstacles, the commitment of local clinicians is unwavering, and the opportunity to contribute meaningfully to their training was both humbling and rewarding.

ANZGITA is a network of more than 200 volunteer medical professionals from across Australia and New Zealand who collaborate with local partners throughout the Asia-Pacific region. Their programs help to strengthen the delivery of endoscopy and gastroenterology services, raise clinical standards and improve patient outcomes in developing nations.

Montserrat Medical Services is proud to support the volunteer work of Dr Norrie and Dr Maguire, as well as our broader team. Their service exemplifies the values we uphold – clinical excellence, compassion and a shared responsibility to help improve healthcare where it’s needed most.

Get to know our trusted team

Management Team

Nursing Team

Patient Services Team

Our Doctors

Shivi Jayamaha – Operations Manager
Shivi Jayamaha brings a wealth of experience and a genuine passion for patient-centred healthcare to her role as Operations Manager at Montserrat Medical Services. Since joining the team in October 2023, she has become an integral part of our organisation – uniting our patient services staff across locations and championing a consistently high standard of service. With a Master of Business Administration (MBA) in Health Administration from Southern Cross University, Shivi is a skilled healthcare leader with a strong background in hospital operations and service delivery. Her approach is hands-on, approachable and deeply supportive – qualities that make her a trusted leader among staff and a reassuring presence for patients as well. Loved for her warmth and can-do attitude, Shivi is always happy to step in and assist wherever she’s needed. Her commitment to community health goes well beyond Australia, having volunteered with the United Nations PAJAAF Foundation to support healthcare improvements for rural children in Ghana. At Montserrat Medical Services, Shivi leads with empathy and expertise – making sure every patient gets the highest level of care and service from the moment they walk through our doors.
Nursing Team
Our nursing team delivers the most compassionate, high-quality care for every patient. Whether that’s pre-procedure preparation or post-operative recovery, our nurses support patients at every stage of their treatment journey – giving them the utmost comfort and continuity of care throughout. Every member of our nursing staff has been trained in gastroenterology and general surgery, having undertaken specialised education at our affiliated hospitals to meet the varying needs of our patients. Working closely alongside our doctors, they are committed to upholding the highest clinical standards while providing personalised and attentive care. Whether you’re attending a day procedure or receiving ongoing treatment, you can expect our experienced nurses to always be by your side – giving you reassurance, answering your questions and simply helping you feel at ease. Their dedication and professionalism are part of what makes the Montserrat experience exceptional.
Montserrat Patient Services Team
Patient Services Team
You will always be welcomed with the friendliest of faces when you visit a Montserrat Medical Services facility. Our dedicated patient services team is generally your first point of contact, helping to organise your appointments, answer general queries and assist with the overall coordination of your care. Our patient services team is available to speak with you from Monday to Friday, between 8:30 am and 5:00 pm, on (07) 3833 6701. If they are unable to answer your immediate query, our team of nurses and medical specialists will be consulted to assist you further.
Our Doctors
Our team of gastroenterologists and general surgeons are not only experts in their field, but they also go above and beyond to make sure patients get exceptional medical care and support. With the support from our experienced nursing team, our doctors are committed to providing the highest standard of care to patients, built on best practice and cutting-edge medicine.
Have a question or need to book an appointment? For all enquiries please call (07) 3833 6701 or email bookings@montserrat.com.au.