An account from Ben Korst, Chief Executive Officer
Montserrat Day Hospitals was founded in 1996 by my father in law Dr Peter Stephenson (retired Gastroenterologist), one of the early movers in the Day Hospital space.
Dr Stephenson established Montserrat’s first Day Hospital in 1995 before becoming the President of the Australian Day Hospital Association. Dr Stephenson held this position for 5 years and played an instrumental role in the development of Australia’s Day Hospital industry.
In 2010, I joined Montserrat Day Hospitals as Chief Executive Officer; with the goal of broadening the scope of Montserrat’s endoscopy business to deliver expanded surgical, procedural and oncological services nationally.
Montserrat Day Hospitals now delivers services in Dermatology, ENT, General Surgery, Gynecology, IVF, Orthopaedics, Ophthalmology, Oral and Maxillofacial Surgery, Pain Management, Plastic Surgery, and Urology. Development of services has also seen the establishment of standalone Haematology and Oncology Clinics in Western Australia and Queensland.
Montserrat Day Hospitals are proud to deliver premium day surgery services, with facilities located in South-East Queensland, New South Wales, Western Australia and Victoria. In addition to our metropolitan facilities, Montserrat provides outreach services to patients residing in Ipswich, Longreach, Emerald, Albany and Bunbury; providing accessible care.
With significant experience in operating Day Hospitals, Montserrat prides itself on ensuring that that all patients and doctors are provided with exceptional customer service and the highest standard of care (adhering to ISO Accreditation & National Standards).
In 2018 Montserrat Day Hospitals became a wholly-owned subsidiary of Healius Limited (an ASX listed company). The Governance Committees of Montserrat Day Hospitals including Medical Advisory and Credentialing Committees report to the Healius Medical Management Committee via the CEO. State-based Advisory Committees also provide transparency and ensure the escalation of information.
In efforts to continually improve services and patient experiences Montserrat Day Hospitals routinely contacts patients post-procedure to ensure that they are recovering well and to perform patient satisfaction surveys; enabling patients to provide feedback on their experiences. Results from these surveys inform Montserrat’s quality improvement activities; allowing the continual improvement of every aspect of our service.
When establishing Montserrat Dr Stephenson was keen to ensure patients received exceptional care, close to home, by warm and empathetic staff, in an environment that sought to make patients feel much more comfortable than they do in large overnight hospitals. Every day we try to make his legacy a reality for our patients.
For that reason, feedback is welcomed. Please contact our friendly staff at firstname.lastname@example.org or give us a call on +61 7 3833 6701