The most important person making decisions regarding your health is you. Any procedure being performed on you requires your consent and you have definite rights in making a choice to consent or refuse.
You have the right to express an opinion or make a reasonable complaint about treatment you have received. If you wish to make a complaint, you should discuss the matter with the doctor involved. If you are not satisfied with the response, you can contact the Queensland Health Rights Commission.
To obtain the best result from your health care, you do have certain responsibilities. These include simple courtesies and actions to assist those who are caring for you. You should provide accurate and complete information about your present health, past illness, previous hospitalisations, allergies, any medication, etc. You have the responsibility to ensure that proper provision is made for your transport home. As Montserrat Day Hospital is a private hospital and you are a private patient, you are responsible for the fees incurred. If you are insured, Montserrat Day Hospital will, with your consent, settle the account with the relevant funds. Please see Financial Information.
Montserrat provides an episode report for every procedire that occurs. A copy will be provided to your GP and to yourself.
Every procedure is video recorded for our quality and review purposes. These recordings can be provided on DVD at the request of the patient. If the DVD is requested within 2 months of the procedure, there is no charge. Any DVD’s requested outside of two months will incur a fee of $79 for retrieval. Please contact our booking team to enquire.
Please note, that we are guided by legislation, in particular the Freedom of Information Act as to what we require to provide information or records. Sometimes we may require you to provide some form of identification so we can ensure that we are providing information to the correct person.
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